Refund policy

Refund and Returns Policy

Nuscle products are consumable food products, so returns are handled differently from typical retail goods. This policy sets out your options.

Unopened products

Unopened pouches in their original condition can be returned within 14 days of delivery for a full refund. Contact us first so we can confirm the return address.

Opened products

For hygiene and food safety reasons we can't resell an opened pouch, so opened products fall under the 30-day guarantee above rather than a standard return.

Damaged, faulty or incorrect items

If your order arrives damaged, past its best-before date, or isn't what you ordered, email support@nuscle.com within 30 days with your order number and a photo. We'll replace it or refund you in full, including any delivery costs. Nothing in this policy affects your statutory rights.

Return postage

Return postage is paid by the customer except where the item is faulty, damaged or incorrect — adjust to match what you actually do.

Refund timing

Approved refunds are issued to the original payment method within 10 working days of us receiving the return or approving your claim. Your bank may take a few days more to show it.

30-day satisfaction guarantee

If you're not happy with Nuscle, contact us within 30 days of delivery at support@nuscle.com and we'll put it right. Depending on the situation this may mean advice on getting the best from the product, a replacement, or a refund. This guarantee applies to your first order and covers opened pouches — we'd rather you tried it properly than sent it back sealed.

Contact

support@nuscle.com, or scan the front of your pouch and scroll to the bottom for our members-only WhatsApp.